Difficult Conversations for Managers – A Fair Work Module

Most people enjoy good relationships at work. However, even in the best workplace, disagreements can occur. When this happens it’s best to address the issue early and talk about it with your staff.

This course will help managers prepare you for a difficult conversation in the workplace and provide advice on how to handle the conversation well.

Remember, if there is something wrong, most people would prefer to resolve it quickly so both of you can get on with the job.

This course is aimed at all managers.

This module is provided by The Fair Work Ombudsman.

At the end of this module participants will be able to:

• Understand how to handle a difficult conversation..
• Apply tips to help you prepare, manage your emotions and reach a positive outcome.
• Be able to apply practical steps in different scenarios.
• Be able to apply practical steps in different scenarios.